FAQ

eBanqr is a full-featured, API-driven, cloud-based core banking platform designed for financial institutions of all sizes. It serves microfinance organizations, micro-credit enterprises, credit unions, savings & loan companies, cooperatives (SACCOs), NGOs with lending programs, private lenders, and Susu groups. With over 270 financial institutions and 200,000+ end clients across multiple countries, eBanqr is purpose-built to manage the complete lifecycle of financial operations — from client onboarding to regulatory reporting.

The eBanqr platform is a comprehensive, integrated suite comprising eight core modules:

• Client Management & KYC — capture client data, images, signatures, identification documents, and manage the full client lifecycle for both individual and business entity clients.
• Loan Origination — automate loan applications, credit scoring, approvals, documentation, and disbursements.
• Loan Management — track repayments, interest, charges, collateral, guarantors, write-offs, and portfolio performance in real time.
• Debt Collection — intelligent workflows, automated communications, and analytics for effective loan recovery.
• Deposit Management — configure savings accounts, fixed deposits, and shares; automate interest calculations and generate account statements.
• Accounting — integrated general ledger, journal entries, automated GL postings, accounts payable/receivable, asset management, and financial reporting.
• Reporting — generate client reports, loan portfolio reports, savings reports, financial statements (Balance Sheet, Income Statement, Trial Balance, General Ledger), and regulatory/compliance reports.
• Digital Solutions — customer self-service portals, mobile banking integrations, online loan applications, mobile money integrations, USSD applications, and digital notifications.

Security is a foundational requirement in the design of eBanqr. The platform incorporates multiple layers of protection: all data communications are fully encrypted; the platform undergoes regular vulnerability and risk assessments to ensure confidentiality, integrity, and availability of customer data; fine-grained access control ensures users can only access data they are authorized to view; and the platform supports two-factor authentication (2FA) for secure login.

Additionally, each institution’s data is isolated from others on the shared platform, ensuring complete data privacy.

eBanqr offers flexible deployment models to suit your institution’s requirements. The Software-as-a-Service (SaaS) model is the most popular option, allowing institutions to get started quickly with no infrastructure investment, automatic software updates, and flexible scalability managed entirely by eBanqr in a secure cloud environment.

For larger institutions with specific requirements, eBanqr’s Enterprise Offerings support customizable deployment models, including dedicated cloud environments or on-premise installations. Both models deliver the same powerful platform capabilities with eBanqr’s dedicated support.

eBanqr provides a complete loan lifecycle management system. Starting from Loan Origination, loan officers can capture applications, assign loan officers, add charges, collateral, and guarantors, then route loans through an approval workflow. Once approved, loans are disbursed directly or to a linked savings account. During the active loan period, staff can record repayments (including bulk repayments), waive charges or interest, reschedule loans, and process prepayments. At end-of-life, loans can be closed normally, closed as rescheduled, or written off. The system also provides a full audit trail, SMS/email notification settings for clients, and document management for each loan account.

eBanqr includes a dedicated Compliance module and produces regulatory reports tailored to the markets it operates in. The platform generates reports for recognized regulatory bodies including MFI (Microfinance Institution) reports, MCAG (Microfinance and Small Loans Centre Association of Ghana) reports, and GCSCA (Ghana Cooperative Susu Collectors Association) reports.

The platform can also be customized to generate and support any other regulatory reports required for any country.

Beyond regulatory submissions, the platform produces standard financial reports including Balance Sheets, Income Statements, General Ledgers, and Trial Balances. All reports are designed for accuracy and can be generated on demand, significantly reducing the manual effort previously associated with regulatory compliance.

Yes. eBanqr is built on an open API architecture, making integration with external systems straightforward. The platform supports mobile money integrations (enabling customers to make repayments via mobile money, which are automatically reflected in eBanqr), USSD application frameworks, and mobile banking application integrations. Through its API layer, institutions and developers can build custom digital solutions, connect with credit bureaus, link to existing HR or payroll systems, and integrate with other enterprise tools. This API-driven approach ensures eBanqr can serve as the core banking engine within a broader fintech ecosystem.

Your data always belongs to your institution. eBanqr provides a built-in data export feature that allows financial institutions to extract their complete data from the platform into standard formats such as Excel. This exported data can then be reformatted and imported into any other system of your choosing. eBanqr’s commitment to data portability ensures that there is no lock-in risk, and your institution retains full ownership and access to its information at all times.

eBanqr is designed for high scalability and can support financial institutions managing millions of customers. As your institution grows in terms of client numbers, loan volumes, deposit accounts, or geographic coverage, the platform scales to meet demand without performance degradation. For institutions that outgrow the shared SaaS environment, dedicated platform instances are available with sizing configurations tailored to specific capacity requirements. The flexible service model ensures that eBanqr remains a viable platform whether you are a small community lender or a large multi-branch financial institution.

The Client Management & KYC module supports both individual (person) and business entity clients through a structured client lifecycle. For individuals, the system captures personal details, employment information, identification documents (multiple IDs), next-of-kin records, client photographs and signatures, and supporting document uploads. For business entities, the system manages principal contact details, authorized signatories, business information, and entity-level documents. The module also tracks client status changes throughout their relationship with the institution and significantly reduces onboarding time by digitizing all KYC processes in one unified system.

eBanqr has a dedicated migration team that manages the entire transition process.

The migration journey includes six structured phases:

• Assessment & Planning (analyzing your current systems and data to build a tailored migration plan);
• Data Extraction & Transformation (securely extracting historical data and transforming it using migration templates);
• Data Validation & Cleansing (rigorous checks for data accuracy and integrity);
• System Configuration (setting up eBanqr to align with your institution’s products and processes);
• Testing & User Acceptance (comprehensive system and UAT testing); and
• Go-Live & Post-Migration Support (seamless transition to live operations with ongoing support).

This end-to-end process is designed to minimize operational disruption and protect data integrity throughout.

Yes. The Deposit Management module covers three types of deposit products. Savings accounts support the full account lifecycle including application, officer assignment, deposits (including bulk savings deposits), charges, withdrawals, and interest calculations. Fixed Deposits are managed through a dedicated module covering application, approval, charge management, and maturity handling. Share accounts allow institutions to issue and manage member shares, including application, approval, and activation workflows.

Each product type has its own configurable lifecycle stages and can generate account statements and transaction reports.

No. eBanqr is engineered as a lightweight, highly optimized web application specifically to ensure excellent performance even in environments with relatively slow or intermittent internet connections — a common reality in many African markets it serves. The platform’s responsiveness is comparable to that of traditional on-premise applications. This design decision reflects eBanqr’s commitment to accessibility across diverse operating environments, from urban offices to rural field operations.

Other digital channels such as USSD are available for offline access to the platform. Note that USSD solutions are dependant on the country your institution operates from.

eBanqr’s Digital Solutions module enables institutions to offer modern, self-service capabilities to their customers.

These include

• a secure Customer Self-Service Portal where clients can view account balances, transaction history, and loan details;
• an Online Loan Application channel for customers to initiate and track loan applications remotely;
• Digital Statements & Notifications for paperless, real-time account communications;
• Secure Messaging between customers and the institution;
• Mobile Money Integrations that allow customers to repay loans via mobile money with automatic reconciliation in the system; and
• optional USSD applications for accessibility in areas with limited smartphone penetration.
• optional mobile apps for both android and IOS platforms.

eBanqr provides dedicated training services as part of its onboarding process.

Training programs are designed to cover all modules of the platform and are tailored to the specific roles within your institution — from loan officers and tellers to managers and compliance officers.

Training is delivered to ensure your team is proficient in the system before go-live.

Ongoing customer service support is also available post-deployment, and the eBanqr team prides itself on responsive, dedicated support, as highlighted by multiple client testimonials praising the quality and speed of the support function.

The Accounting module is fully integrated with all other eBanqr modules, ensuring that every financial transaction — from loan disbursements to savings deposits — automatically generates the appropriate general ledger entries without manual intervention.

The module includes a configurable Chart of Accounts, manual Journal Entry capability for adjustments, Predefined Postings for common transaction types, and Accounting Rules to govern automated posting behavior.

Financial reporting outputs include the Balance Sheet, Income Statement, General Ledger, Trial Balance, and Grouped Trial Balance — all generated in real time to support accurate financial management and audit readiness.

The Debt Collection module provides institutions with intelligent tools to manage delinquent loan portfolios systematically.

It includes automated workflows for follow-up actions, automated communication capabilities (SMS and email notifications to borrowers), and real-time analytics on collection performance. Key reporting tools within the module include Missed/Defaulted Loans reports, Portfolio At Risk (PAR) analysis, Aging reports, and Written-off Loans tracking.

These tools allow credit managers to prioritize recovery efforts, monitor officer performance, and reduce the cost and time associated with manual debt follow-up processes

eBanqr operates an open partner ecosystem comprising three categories of partners.

Resellers and Affiliates can earn commissions by referring or selling eBanqr to financial institutions in their markets.

Consultancies can leverage the eBanqr platform to offer compliance advisory, implementation, and transformation services to their clients.

Technology Partners integrate their own products and services with eBanqr through its open API layer to deliver enhanced solutions to the market.

Institutions and individuals interested in partnering can engage the eBanqr team directly through the contact channels on the website.

eBanqr’s Reporting module is extensive and covers every dimension of institution performance. Loan portfolio reports include Loans by Date, Active Loans, Pending Loans, Loan Collections, Loan Disbursal, Balance Outstanding, Rescheduled Loans, Aging, Portfolio at Risk, Obligation Met Loans, Written-off Loans, and Credit Bureau reporting. Client reports include Client Lists and Client Loans and Savings summaries. Savings reports cover Deposit/Collections, All Savings Transactions, Transactions by Account, and Savings Account Dormancy.

All reports can be generated on demand, enabling management to make data-driven decisions and respond quickly to portfolio trends.

Getting started is simple. Visit ebanqr.com and complete the demo request form, or contact the eBanqr team directly via email at info@ebanqr.com or by phone at (+233) 024-480-7648.

The eBanqr team takes a consultative approach — they will engage with your institution to understand your specific operational needs, recommend the most appropriate deployment model (SaaS or Enterprise), and guide you through the onboarding process.

There is no obligation involved in the initial consultation, and institutions can request a live product demonstration before making a commitment.