Customer Services

Our dedicated support team is committed to providing prompt, personalized assistance whenever you need it. From technical queries to operational guidance, we ensure your team has the resources and support to maximize the value of your eBanqr solution, fostering a seamless banking experience for your customers.

Support Channels:

  • Live Chat: Instant support through the eBanqr platform
  • Ticketing System: Structured issue resolution
  • Phone Support: Direct access to technical experts
  • Email Support: Detailed issue documentation
  • Video Calls: Screen sharing for complex issues

Support Levels:

  • Level 1: General support and basic troubleshooting
  • Level 2: Technical issues and system configuration
  • Level 3: Complex integrations and customizations

Response Times:

  • Critical Issues: 4 hours
  • High Priority: 6 hours
  • Medium Priority: 24 hours
  • Low Priority: 48 hours
Contact Customer Service