Acquiring the ebanqr precisely when COVID-19 emerged was not just a decision but a a game changer for us and has proved to be a remarkably strategic decision. eBanqr not only mitigated substantial potential losses but also played a critical role in sustaining your operations through such an unprecedented period. Its impact across scaling capabilities, product innovation, digital transformation, and enhanced decision-making underscores its value as an integral component of Nzuri’s success.
What challenges were you facing before eBanqr?
- High Operation costs as many of our processes were manual, hence requiring a a lot of human interventions which lead to delays and errors
- Fragmented data- Prior to acquisition of eBanqr. We were using a system that was not centralized. Hence each branch need it’s system
- Difficulty integrating with new technologies like Fintechs, etc
- It was harder to meet regulatory reporting requirements due to preparation of manual reports.
- We lacked proper system audit trails
- We lacked real-time system visibility. Hence, remote work was hard
How did eBanqr provide a solution?
- Our operational costs have significantly reduced due to improved efficiency and more notably the speed at which our clients are served has improved.
Holistic view of information (both customer and financial) has helped us make data-driven decisions.
- eBanqr is a modern system which has enabled seamless integration with digital channels like mobile banking app, USSD partners. This has helped us in meeting the demands of today’s tech-savvy customers, thereby improving our customer retention
- With the detailed easy to use reports, compliance reporting has been easier for us
- Customers can now be served from anywhere because our staff can log into eBanqr at anytime and from anywhere
What measurable results or benefits did you achieve with eBanqr?
- Increased Customer retention to 95%.
- Reduced processing time by 60%.
- Almost 50% of the loan administration process have now been digitized.
- Increased customer satisfaction by 20%.
- Loan applications have increased by 20%
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